Effective date: 13 July 2026. This policy forms part of the terms governing the Zenith Academy website and each purchase made through it.
The contracting supplier is AL TAJIR DANIŞMANLIK SANAYİ VE TİCARET LİMİTED ŞİRKETİ, Şahintepe Mah. 133376 Nolu Sk. Alipina Plaza A Blok No: 1 A/A Şahinbey/Gaziantep, Turkey. Şahinbey Tax Office, tax identification number 0451257665.
Questions, notices, refund requests, and complaints may be sent to [email protected]. Include the account email and transaction or receipt reference so the request can be matched securely.
-
Website and service brand: Zenith Academy
-
Legal supplier: AL TAJIR DANIŞMANLIK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
-
Registered jurisdiction: Turkey
-
Support: [email protected]
Zenith Academy supplies account-based access to online industrial operations and commerce training, course materials, learning records, and student support. The plan name, total price, currency, billing frequency, access period, and included features shown on the pricing page and checkout form the order description.
The service is educational digital content. It does not include physical goods, factory services, procurement, employment placement, custom consulting, professional certification, or guaranteed commercial outcomes.
The customer must review the selected plan and these legal pages before completing checkout. Mandatory consumer rights that cannot lawfully be excluded remain fully preserved.
Every customer may request a full refund within 14 calendar days of any successful initial purchase or renewal transaction. The 14-day period begins on the calendar date shown on the receipt or transaction confirmation.
A refund request received within this 14-calendar-day window is accepted without requiring a reason. The right does not depend on account activation, login, course progress, viewing, download, attendance, or use of digital content. This policy contains no usage-based exception or reduced refund window.
Where mandatory consumer law grants a longer period or additional remedy, the longer or additional legal right applies alongside this policy.
-
Exact window: 14 calendar days
-
Full transaction amount
-
No reason required
-
No usage or activation exception
Use the refund link or buyer-support option in the receipt, or email [email protected]. State the account email and transaction or receipt reference. A written request sent within the 14-day window preserves the refund right even if processing finishes later.
The refund is returned to the original payment method. An accepted request is submitted for processing without undue delay and no later than 14 calendar days after receipt. The customer’s bank or payment service may take additional time to display the credit after it has been issued.
A recurring plan can be canceled at any time before its next renewal. Cancellation prevents future charges and access continues until the end of the already-paid term unless that transaction is refunded.
When a transaction is refunded, the access supplied by that transaction ends. Cancellation and refund are separate actions: canceling renewal does not automatically refund a completed payment, and requesting a refund does not require a prior cancellation.
Duplicate charges, incorrect amounts, non-delivery after confirmed payment, or materially defective access are corrected through redelivery or refund. These remedies and any mandatory statutory rights are not limited by the contractual 14-day window.
Customers are encouraged to contact support before starting a payment dispute so the transaction can be identified and resolved promptly. Contacting support does not waive any right available through the payment provider or applicable law.
The checkout may present additional buyer terms from the entity processing the transaction or acting as Merchant of Record. Those terms govern payment processing and buyer support where stated; these website policies continue to govern the training service supplied by Zenith Academy.
If terms conflict, mandatory consumer law takes priority, followed by the buyer terms shown at checkout for the payment transaction, and then these website terms for service delivery. A policy update applies prospectively from its stated effective date and does not reduce rights already attached to a completed order.
