1. Fourteen-day refund window
Every customer may request a full refund within 14 calendar days from the purchase date without giving a reason. Course activation, lesson viewing, download activity, or live-session attendance during this period does not remove this refund right.
A request sent before the end of day 14 remains timely even if review or payment processing finishes later.
2. How to request a refund
Email [email protected] from the address connected to the purchase. Include the account name, plan, purchase date, and transaction or receipt reference. Do not send complete card numbers or passwords.
The support team may request limited information needed to match the transaction and prevent an unauthorized refund.
3. Processing and access
Approved refunds are submitted to the original payment method whenever technically possible. Bank and payment-provider processing times are outside Zenith Academy’s direct control.
Course and plan access connected to the refunded purchase ends when the refund is approved.
4. After the refund window
Requests received after 14 calendar days are assessed only where required by applicable law or where Zenith Academy confirms a material service failure. This does not limit any non-waivable statutory remedy for a service that was not delivered as agreed.
5. Payment-provider rights
A checkout provider may offer additional buyer-support or statutory rights. Where those rights are more favorable or mandatory, they continue to apply. Customers should avoid filing duplicate requests with multiple channels while a refund is already being processed.